Frequently Asked Questions
Select a topic to learn more.
Select a topic to learn more.
Many of our products contain tree nuts. For other products, tree nuts are not a listed ingredient but due to the possibility of cross contamination we cannot guarantee that our products are tree nut free. Please refer to the ingredient declaration on each package or if you have further questions please contact us.
Our products are labeled with an identified “Best Before” date. We guarantee 115 days before the “Best Before” at the time your order leaves our warehouse. The date will tell you our estimate that an unopened package, properly handled and stored, will retain its freshness and taste. Look for the “Best Before” date and if you have any questions please contact us.
Chocolates prefer a cool dry place. Ideal conditions are 65 degrees at 50% relative humidity, not to go below 50 degrees (freezing is not recommended) and not to exceed 72 degrees. Chocolates will best maintain freshness after opening if stored at temperatures that do not exceed 65°F (18°C). Avoid heat, humidity, and direct sunlight.
Please see our Worldwide Shipping info page to see our current shipping terms and options.
We make our best efforts to select the courier who will best achieve your shipping instructions when you place an order with us. If you have any special instructions for shipping please email us at wholesale@rogerschocolates.com and we can determine the best way to assist you.
For many of our products gluten and wheat are not a listed ingredient but due to the possibility of cross contamination we cannot guarantee that our products are gluten free. Please refer to the ingredient declaration on each package or if you have further questions please contact us.
Our products are not certified as vegan. Please refer to the ingredient declaration on each package or if you have further questions please contact us.
For many of our products dairy is not a listed ingredient but due to the possibility of cross contamination we cannot guarantee that our products are dairy free. Please refer to the ingredient declaration on each package or if you have further questions please contact us.
We do not have products that are sugar free. We do have a selection of No Sugar Added products. Please refer to the ingredient declaration on each package to determine if the product is suitable for you and your diet. If you have further questions please contact us.
Our factory and headquarters are at 4253 Commerce Circle in Victoria, BC. We have 8 Rogers’ Chocolates shops throughout Greater Victoria and Vancouver. We also have many retail partners across Canada who carry our products.
When you place an order, you will get a confirmation email from us. We will contact you if there is a problem during order processing. Once your order leaves our facility, if shipping via Purolator, you will find the tracking number of your most recent order under “Orders” on your account. Please contact us by email at wholesale@rogerschocolates.com or phone at 1-800-663-2220 x 235 if you cannot find this information and we will be happy to provide you with your tracking details.
Our Victoria Creams are available in over 20 different classic and seasonal flavours. Our 10 and 20 piece boxes come with a standard assortment of flavours.
While some of our ingredients are certified GMO free, we cannot guarantee that our products are GMO free.
Very few of our products contain artificial colours, flavours and preservatives. We are working to totally eliminate them from our ingredient listings. Please refer to the ingredient declaration on each package or if you have further questions please contact us.
The ingredient listing “processed with alkali” refers to a form of chocolate processing called “Dutching,” which was patented in 1828 by the Van Houten family of the Netherlands. This type of processing reduces the acidity in chocolate. The result is a chocolate that tastes less bitter, and has a deeper and richer colour tone.
Our new packaging is now more sustainable as it reduces the amount of material used by over 50%. It also achieves a higher level of food safety, and its efficiency allows us to continue to support Cultivate BetterTM Cocoa initiatives, and invest in our communities. Learn more here, or call us at 1-800-663-2220 x 235.
We accept Visa, MasterCard, American Express, and Discover cards.
The first Rogers' chocolates were made in 1885 by Charles "Candy" Rogers in the back of his grocery store in Victoria, B.C. He quickly became a popular man. In 1891, Rogers expanded his chocolate operation to the company's current heritage storefront on Government Street in Victoria and the rest, as they say, is history.