Unless a future date is specified, we make our best efforts to ship your order within 3 business days from our factory located in Victoria, British Columbia. Should your order be incorrect or be damaged, please advise us within 72 hours of delivery.
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Shipping Policies, Terms and Conditions
Unless otherwise noted, the following information sets out the terms and conditions for shipping to all destinations.
- All rates and pricing are stated in Canadian dollars.
- Order amounts exclude applicable taxes and shipping, which will be calculated and applied at Checkout.
- All delivery rates and taxes are based on and applied to each individual shipping location.
- Shipping rates are applied to each shipment and are applied during order Checkout.
- Where applicable, standard rates will apply to orders initially but the customer may select an alternate shipping option from the shipping drop down menus.
- Delivery times apply to business days only – weekends and holidays are not included.
- The delivery times noted below are an estimate and for information purposes only. We work closely with our courier network to attempt to achieve deliveries that are on or before any future dated shipping dates but we cannot guarantee the delivery date. Please ensure that you consider this information for all time sensitive orders.
- Rates & shipping policies are subject to change without notice. While all efforts are made to ensure the accuracy of our webstore rates and pricing, Rogers’ Chocolates reserves the right to contact customers in the event of an error or mistake. The customer will be advised of the issues for correction and the impact on their order.
Shipping Within Canada
STANDARD SHIPPING RATES WITHIN CANADA (Up to $525*)
|
DESTINATION |
RATE |
ESTIMATED DELIVERY TIME FROM SHIP DATE (MOST LOCATIONS) |
|
Vancouver Island |
$25.00 |
1-2 Business days |
|
Lower Mainland |
$45.00 |
2-3 Business days |
|
Rest of B.C. & Alberta |
$45.00 |
2-5 Business days |
|
Saskatchewan & Manitoba |
$45.00 |
5-7 Business days |
|
Ontario & Quebec |
$45.00 |
5-7 Business days |
|
Maritimes & NFLD |
$45.00 |
7-9 Business days |
|
Northern Territories |
Unknown In Advance |
7-14 Business days |
|
USA |
$45.00 |
3-7 Business days |
*Orders over $525 before discounts, shipping fees and applicable taxes shipping to most Canadian locations may be eligible for free shipping.
Shipping Within USA
STANDARD SHIPPING WITHIN USA (Starting a $425*)
|
DESTINATION |
RATE |
ESTIMATED DELIVERY TIME FROM SHIP DATE (MOST LOCATIONS) |
|
Washington & Oregon |
$45.00 |
3-5 Business days |
|
All other states |
$45.00 |
3-7 Business days |
Tracking Your Order
- Upon the completion of your order an Order Confirmation will be emailed to you detailing your purchases and applicable charges for future reference. Please note that if the shipping address is within Victoria or shipped via Canada Post, no tracking number will be provided.
- Please contact customer service to obtain tracking information.
- The tracking information, if supplied, can be used to monitor the status of your shipment while in transit through the courier’s website.
- If your order is shipping to multiple recipients, you will receive an individual email and tracking number for each recipient shipment.
Please retain your emails for future reference or contact us at wholesale@rogerschocolates.com. should you need us to resend your tracking email.
Promotional Campaigns and Free Shipping
Periodically Rogers’ Chocolates Ltd will offer Promotional campaigns related to the webstore operations. The following terms apply:
- These campaigns have no refund or cash surrender value.
- Rogers Chocolates Ltd. reserves the right to cancel any or all Promotional campaigns without notice as well as change the terms related to any or all Promotional campaigns.
- In the event that a promotional item / gift is not available Rogers’ Chocolates reserves the right to replace the item / gift with an alternate item of their choosing.
- Free Shipping promotions apply to designated regions or countries as stated by the promotion and only apply where Standard shipping rates are available.
- Free Shipping will be applied at Checkout to each order over $525 after any applicable discounts or promotions and before applicable taxes or additional shipping related charges. The following terms apply to Free Shipping:
- Free Shipping is applicable to Standard shipping only.
- Only applicable to orders shipping to destinations in Canada and where Standard shipping is available, see our Canadian rate shipping tables.
Hot Weather Shipping
When temperatures exceed 24ºC / 80ºF, cool packs may be added to orders. In order to minimize the amount of time your chocolates are in transit; we may limit shipping orders Monday through Thursday.
Cancellations
We are unable to accept order changes or cancellations after your order has been processed. Please call us at 1-888-663-2220 ext. 235 with any questions.
The first Rogers' chocolates were made in 1885 by Charles "Candy" Rogers in the back of his grocery store in Victoria, B.C. He quickly became a popular man. In 1891, Rogers expanded his chocolate operation to the company's current heritage storefront on Government Street in Victoria and the rest, as they say, is history.
